Privacy Policy

1. Introduction

jg99 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform at jg99.ws. This Privacy Policy explains in plain language what personal information we collect from you, how we use it, how we keep it secure, and the choices you have regarding your data.

By registering an account or continuing to use the jg99 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users accessing jg99.ws from Bangladesh or any other jurisdiction.

2. Information We Collect

We collect personal information only where it is necessary to deliver our services, comply with legal obligations, or protect the security and integrity of the platform. The categories of information we may collect include:

• Identity data — full name, date of birth, and national identification details required for age verification (21+ only) and KYC compliance.
• Contact data — email address and mobile phone number, used for account communications and support.
• Financial data — payment method details (such as bKash, Nagad, Rocket mobile wallet identifiers or bank account references), deposit and withdrawal transaction records.
• Technical data — IP address, browser type and version, device type, operating system, referring URLs, and session timestamps, collected automatically when you use the platform.
• Usage data — gaming activity logs, bet history, session duration, preferred games (cricket betting, slots, live casino, etc.), and platform interaction patterns.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric identifiers beyond what is strictly required for age and identity verification under applicable regulations.

3. How We Use Your Information

jg99 uses the personal information we collect strictly for lawful purposes that are necessary to run the platform and serve you as a player. Specifically, we use your data to:

• Create and manage your account — register, verify your identity, and maintain your player profile.
• Process transactions — handle deposits, withdrawals, and bonus credits via bKash, Nagad, Rocket and other supported payment methods.
• Provide customer support — respond to your queries, complaints, and account issues within 24 hours Bangladesh Standard Time.
• Ensure responsible gaming — monitor usage patterns to identify signs of problem gambling and enforce self-exclusion or deposit limits when requested.
• Improve platform performance — analyse aggregated usage data to enhance features, fix technical issues, and personalise your gaming experience on cricket betting, slots, and live casino.

4. Legal Basis for Processing

Where applicable data protection principles require a stated legal basis, jg99 processes your personal data under one or more of the following grounds:

• Performance of a contract — processing is necessary to fulfil our obligations under the Terms & Conditions you accepted when registering an account.
• Legal obligation — we must retain certain transaction and identity records to comply with applicable anti-money-laundering and financial reporting requirements.
• Legitimate interests — we process technical and usage data to maintain platform security, prevent fraud, and improve our services, provided these interests are not overridden by your rights.

5. Sharing Your Information

jg99 does not sell, rent, or trade your personal data. We share data only where necessary with trusted third parties who are contractually bound to protect it, including:

• Payment processors — including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) solely to complete your deposit or withdrawal transactions.
• Identity verification partners — KYC and age-verification service providers engaged to verify that all players are aged 21 and above.
• Regulatory or legal authorities — when required by applicable law, court order, or governmental request, we may disclose the minimum necessary data.

All third-party service providers are required to maintain the confidentiality of your data and are prohibited from using it for any purpose other than the specific service they provide to jg99. We do not share data with advertising networks or data brokers.

6. Payment Data and Financial Transactions

jg99 takes the security of financial data with the utmost seriousness. All deposit and withdrawal transactions — whether via bKash, Nagad, Rocket, Dutch-Bangla Bank mobile banking, or card payments — are processed through encrypted channels. We do not store full card numbers, CVV codes, or mobile banking PIN details on our servers. These are handled directly by the relevant payment service provider in accordance with their own security standards.

Transaction histories (amounts, dates, payment method types) are retained for a minimum of five years following account closure to meet anti-money-laundering record-keeping obligations. During your active membership these records are available in your account history section.

7. Cookies and Tracking Technologies

jg99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform correctly, remember your login state, and analyse how the site is used. Cookies fall into two categories: (a) essential cookies — required for the platform to function, including authentication tokens and security session markers; and (b) analytical cookies — used in aggregate, anonymised form to understand which pages and features are most popular so we can improve the experience.

We do not use third-party advertising cookies or cross-site tracking pixels. You may clear cookies at any time through your browser settings. Disabling essential cookies may prevent the platform from functioning properly.

8. Data Retention

jg99 retains your personal data only for as long as it is needed to fulfil the purposes described in this Privacy Policy, or as required by applicable law. In practice, this means: active account data is retained for the duration of your membership; after account closure, identity and financial transaction records are retained for a minimum of five years; analytical and usage data is retained in anonymised form for up to two years; support correspondence is retained for three years from the date of resolution.

When data is no longer required we securely delete or permanently anonymise it so that it cannot be linked back to any individual.

9. Your Privacy Rights

As a jg99 player, you have the following rights with respect to your personal data. To exercise any of these rights, email us at [email protected] and we will respond within 30 days:

• Right of access — request a copy of all personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete personal data.
• Right to erasure — request deletion of your data where it is no longer needed, subject to our legal retention obligations.
• Right to restrict processing — ask us to pause processing of your data while a dispute is being resolved.
• Right to data portability — receive your personal data in a structured, commonly used format so you may transfer it elsewhere.

Please note that some rights are not absolute and may be limited where we have overriding legal obligations — for example, we cannot delete transaction records required for anti-money-laundering compliance. We will always explain any such limitation clearly in our response to your request.

10. Security Measures

jg99 applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access control policies limiting who within our organisation can view personal data, regular security assessments, and staff training on data protection responsibilities.

Despite these measures, no internet transmission or electronic storage system is 100% secure. If you believe your account has been compromised or you notice any suspicious activity, please contact us immediately at [email protected]. We will investigate and take appropriate action without undue delay.

11. Age Restriction — 21+ Only

jg99 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. If you are a parent or guardian and believe a minor has registered an account or provided personal data, please contact us at [email protected] immediately. We will promptly close the account and delete all associated personal data upon verification.

12. Changes to This Privacy Policy

jg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active account holders by email at least 7 days before the changes take effect.

Your continued use of jg99.ws after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact and Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jg99 handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.

Email: [email protected] — We respond to all data and privacy queries within 24 hours Bangladesh Standard Time (BST, UTC+6).